FAQs

General & Ordering

Are your fragrances 100% authentic?

Yes. All perfumes and fragrances sold on RescanzRetail are 100% genuine and sourced from certified distributors. We do not sell imitations, knockoffs, or expired products.

How do I place an order?

Browse our collection, select your desired bottle size or variant, and click Add to Cart. When you are ready, proceed to checkout, enter your shipping and billing details, and confirm payment. You will receive an immediate confirmation email once your order is placed.

Can I modify or cancel my order after placing it?

Because we begin preparing orders quickly, changes or cancellations must be requested within 1–2 hours of purchase. Contact us immediately at ecom20242024@gmail.com or call (352) 364-9032 with your order number.

Shipping & Delivery

Where do you ship?

We currently ship across the United States. Standard ground shipping is required for perfume shipments due to federal regulations governing alcohol-based fragrance transit.

How long will it take to receive my order?

  • Order Processing: 1–2 business days.

  • Transit Time: 3–7 business days depending on your delivery location.

How do I track my shipment?

Once your order leaves our facility, you will automatically receive an email containing your tracking number and carrier details.

Returns, Exchanges & Refunds

What is your return policy?

Due to hygiene, safety, and strict regulatory standards regarding liquid cosmetic items, we accept returns on unopened, unused items in their original factory-sealed cellophane packaging within 30 days of delivery.

What if my bottle arrives damaged or leaking?

If your package arrives damaged, defective, or leaking, contact us within 48 hours of delivery at ecom20242024@gmail.com. Please include clear photos of the package, shipping label, and the damaged item so we can arrange a replacement or full refund promptly.

Fragrance Care & Usage

How should I store my perfume to ensure it lasts?

Store your fragrance in a cool, dry place away from direct sunlight, extreme heat, and humidity (avoid keeping bottles in bathrooms). Keeping perfumes in a closet, cabinet, or their original boxes preserves the balance of the essential oils and extends shelf life.

Why does a perfume smell slightly different on my skin than in the bottle?

Fragrances interact with individual body chemistry—including natural skin oils, diet, temperature, and skin moisture levels. A scent also evolves through top, middle, and base notes over several hours after application.

Contact Us

Need help finding a specific scent or have questions about an order?

  • Store Address: 1309 Coffeen Ave, Sheridan, WY 82801, United States

  • Email: ecom20242024@gmail.com

  • Phone: (352) 364-9032

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)