Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ecom20242024@gmail.com. Please note that returns will need to be sent to the following address: 3301 Civic Center Drive Apt 16c, North Las Vegas, nv 89030
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ecom20242024@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ecom20242024@gmail.com.

Due to health, personal hygiene, and consumer safety regulations governing cosmetic and liquid fragrance items, RescanzRetail enforces strict return criteria.

Return Eligibility Window

We accept return requests for eligible items within 30 calendar days of the confirmed delivery date.

To qualify for a return:

  • The perfume bottle must be completely unopened, unused, and un-sprayed.

  • The item must remain in its original factory packaging with all protective wrapping, seals, cellophane, and batch codes intact and undamaged.

  • We cannot accept returns on opened bottles, sample vials, or items that show evidence of handling or dispensing.

Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, leaking, or with the wrong item:

  1. Contact our customer service team within 48 hours of delivery at ecom20242024@gmail.com

  2. Include your full name, order number, and clear photographic evidence showing the shipping label, packaging condition, and the affected item.

  3. Upon review and verification, we will issue a prepaid return label (if return is required) and immediately ship an exact replacement or process a full refund.

Return Process & Return Shipping Costs

  • Voluntary Returns (Buyer's Remorse / Changed Mind): Customers are responsible for arranging and paying for return ground shipping. Because perfumes are regulated liquids, return shipments must be sent via ground courier with appropriate tracking. RescanzRetail is not responsible for returns lost or broken in transit.

  • To initiate a return, email ecom20242024@gmail.com with your order number to obtain return authorization before dispatching your package. Returns sent without prior authorization will not be processed.

Refunds & Restocking

  • Once your return package is delivered to our Sheridan facility and inspected to verify sealed factory condition, we will notify you of the approval status.

  • Approved returns are refunded to the original payment method within 5–7 business days.

  • Original outbound shipping costs are non-refundable.